Frequently Asked Questions

Read through the list of FAQs below for important event details.

> General Event

> Registration

> Registration Payments and Changes

> Hotel, Transportation and Travel Information

> Exhibitors

> Education

> On-Site Logistics

> Marketing

> Membership

General Event

What is NAWLA?

The North American Wholesale Lumber Association (NAWLA) is dedicated to growing and nurturing every aspect of the lumber industry, from the careful stewardship to forest resources, to the harvesting and distribution of lumber products, to championing wood’s role in a greener economy and a healthier planet.

Since its founding in 1893, NAWLA has been at the very heart of the industry, longer than any other lumber organization in America. We represent the best interest of wholesalers, manufacturers, and service provider companies from the planting of seedlings, to the selling of building materials and wood in all of its many forms.

For 125 years, we have been a uniting bond – from one end of the supply chain to the other. Helping the industry grow by helping our members grow. That is why our members consider us THE ESSENTIAL LINK!

What is Traders Market?

Traders Market is NAWLA’s annual trade show and single largest event each year, beginning in 1996. It is a unique event that brings together lumber and building materials industries and is the only event in the country exclusively focused on the lumber supply chain. Unlike other shows, exhibitors at Traders Market are always manufacturers of lumber and building material-related products, NOT machinery or other equipment providers. Service affiliates (IT companies, software, insurance companies, etc.) also exhibit at Traders Market – only “wholesalers” have the opportunity to attend and not exhibit.

Where does the 2019 Traders Market take place?

The 2019 Traders Market takes place at the Henry B. Gonzalez Convention Center, in San Antonio, TX.

What are the event dates?

The event runs Wednesday, October 16, 2019, through Friday, October 18, 2019.

Who can attend Traders Market?

Traders Market is only open to NAWLA members.

How much does it cost to attend Traders Market?

Registration fees are based on the date you register. The event offers an Early Bird rate and regular rate. If you register before Friday, August 9, the Early Bird price is $449. After Friday, August 9, the cost to attend is $549.

Are there show-floor-only passes?

No, there are no show-floor-only passes available for the event. All attendees must have a full conference registration to attend the event.

Is there a one-day pass?

No, there are no one-day passes available for the event. All attendees must have a full conference registration to attend the event.

Are attendees able to bring guests?

Attendees are able to bring guests to the event. You may purchase a spouse/companion registration as an add-on for $149. This only gives them access to the evening receptions. If they would like to attend any sessions or the tradeshow, they must purchase a full conference registration.

How many people generally attend Traders Market?

There are approximately 1,500 total attendees, including 250 exhibiting companies.

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Registration

What is the registration process for attendees?

Visit the Traders Market registration page here.

Click Register and enter your email address. Enter how many attendees you would like to register. Each attendee will be registered one at a time.

Review confirmation page to ensure all information is correct and either select pay now via credit card or pay later. Keep this page for your records. A confirmation email will also be sent to the email address that was entered.

What if I have not received my confirmation e-mail?

Please contact registration@nawla.org to resend your confirmation email.

Can I edit my registration even if I completed it?

Yes, you can always re-access your registration to make changes. Visit the edit registrtaion record page here. Type in your email address and registrant ID or confirmation code to access your registration.

What does my registration include?

Registration includes access to all sessions, show-floor exhibits, lunch, beverages, and evening events included in the event agenda, which can be found here.

Can I add a Spouse/Companion registration on after I’ve registered?

Yes, you can always go back and add on options. If you have completed your registration and would like to add on a Spouse/Companion registration, visit the edit registration page here. Type in your email address and registrant ID or confirmation code to access and edits your registration.

What does a Spouse/Companion registration include?

A Spouse/Companion registration includes access to the evening receptions ONLY.

Why am I not showing up on the Online Attendee List after I have registered?

You will only appear on the Online Attendee List if you selected yes for “show me on the attendee list” while filling out your registration.

Where are the registration check-in locations?

Registration will be located in Hall 4 West in the Henry B. Gonzalez Convention Center.

Will meals be available at Traders Market?

Lunch will be provided Thursday and brunch will be provided Friday morning. Hors d’oeuvres will also be served at the evening receptions.

During the registration process, you have the opportunity to alert us of any special dietary requirements or food allergies. If you have already registered, you can still access your registration and edit your information.
Visit the edit registration record page here. Type in your email address and registrant ID or confirmation code to access and edit your registration.

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Registration Payments and Changes

What forms of payment are accepted for registration?

We accept three (3) forms of payment: credit card, company check and wire transfer. You will find more information on payment options on the bottom of your invoice. We will only accept credit card as form of payment onsite at Traders Market.

If you have any questions concerning this information, contact us at registration@nawla.org.

I would like to pay for my registration by credit card; how do I do that?

You can submit payment by credit card during the online registration process. On the confirmation page, select Pay By Credit Cardand enter your billing information.

If you have already submitted an online registration and would like to pay your balance by credit card, you can re-access your registration by visiting the edit registration record page here. Type in your email address and registrant ID or confirmation code to access and edit your registration. At the top of the page, select Pay and enter in your billing information.

I would like to pay for my registration by wire transfer; how do I do that?

Please contact registration@nawla.org for NAWLA’s bank information.

I would like to pay for my registration by check; how do I do that?

On the bottom of the confirmation page, you will be given the address to send the check to. You may pay for more than one invoice from your organization with one check. If you wish to do, please make sure to have a copy of each invoice being paid attached to the check.

How can I obtain an invoice for my registration?

You will receive an invoice with your confirmation once your registration is complete.

You can also obtain an invoice by emailing registration@nawla.org.

Are attendee substitutions permitted?

NAWLA accepts name substitutions for individuals at the same member company at no charge. Any name substitution must be submitted in writing to registration@nawla.org prior to the start of Traders Market. You will receive a confirmation email once the substitution has been processed.

What is the registration cancellation process?

A full refund will be granted for cancellations made in writing on or before Friday, August 2, 2019. A $150 cancellation fee will be charged for all cancellations received between Saturday, August 3, 2019 and Friday, October 4, 2019. Regrettably, no refunds will be provided for cancellations received on or after Saturday, October 5, 2019. After October 5, only name substitutions will be accepted. Phone cancellations will not be accepted. Written cancellations must be sent via email to registration@nawla.org.

When is the early bird rate deadline?

The early bird deadline is Friday, August 9, 2019. After August 9, 2019, the cost increases to $549.

When is payment due?

Payment is due prior to the show. If you do not pay prior to arriving onsite, you must pay with a credit card before you receive your badge.

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Hotel, Transportation and Travel Information

How do I book my hotel reservation?

NAWLA has secured a block of rooms at the Marriot Rivercenter & Riverwalk and the Grand Hyatt San Antonio. The link to book your hotel is only available in the registration confirmation email. Please proceed to registration before booking your hotel. To qualify for the negotiated rate, please make sure to book prior to Monday, September 23. After September 23, rates and space are subject to availability.

Please note that in past years, unauthorized housing companies have contacted Traders Market attendees and exhibitors and attempted to reserve hotel rooms for those individuals. If you receive a phone call or email from any company travel service inquiring about your housing for the Traders Market, please do not respond.

Are hotel accommodations included in the registration fee?

No, the registration fee only includes access to Traders Market.

Are there discounted room rates for attendees?

NAWLA has negotiated a special discounted hotel room rate at Marriot Rivercenter & Riverwalk and the Grand Hyatt San Antonio. The link to book your hotel is only available in the registration confirmation email. Please proceed to registration before booking your hotel.

What is the hotel reservation deadline?

The NAWLA hotel block fills up quickly so we strongly encourage you to reserve your hotel room early to get the best opportunity to book at the conference hotel. Discounted hotel rates, based on hotel availability, are available until Monday, September 23, 2019, OR until the official conference hotel blocks are filled.

I need to change or cancel my hotel reservation. How do I make this update?

Conference registration and hotel reservations are managed independently. Changing or cancelling a conference registration does not alter or cancel a hotel reservation. Changes or cancellations to an existing hotel reservation need to be made with the hotel directly.

What is the nearest airport recommended for attendees to fly into?

The nearest airport is the San Antonio International Airport, 9800 Airport Blvd., San Antonio, TX. It is approximately 9 miles from the San Antonio Convention Center, which is about a 15 minute drive.

How long does it take to get to/from the airport?

The San Antonio International Airport is approximately 9 miles from the San Antonio Convention Center, which is about a 15 minute drive.

What should I do if I receive an e-mail/phone call offering me discounted hotels during Traders Market?

Please note that in past years, unauthorized housing companies have contacted Traders market attendees and exhibitors and attempted to reserve hotel rooms for those individuals. If you receive a phone call or email from any company travel service inquiring about your housing for the Traders Market, please do not respond.

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Exhibitors

What is the registration process for exhibitors?

Visit the Traders Market registration page here.

Click on Register and enter your email address. Enter how many attendees you would like to register. Each attendee will be registered one at a time. Please Note: the first person that registers from your staff using your complimentary registration code must fully complete their registration separately before being able to register additional staff members. Review the confirmation page to ensure all information is correct and either select pay now via credit card or pay later.

Keep this page for your records. A confirmation email will also be sent to the email address that was entered.

Each individual who is attending Traders Market, MUST register, even the individual who receives the complimentary registration.

Who are the exhibitors at Traders Market?

To view a list of exhibitors, please click here. Click on the Exhibitor List drop-down in the top left of the screen.

Who can I contact if I'm interested in being an exhibitor?

Please contact NAWLA’s Senior Sales Manager, Robb Shrader, at rshrader@nawla.org if you would like information about the exhibitor program. You may also review the Exhibit/Sponsorship page for the Traders Market Prospectus, Exhibitor Application, and more.

To be an Exhibitor at Traders Market, you must be a Manufacturer of lumber and lumber-related products or a Service Affiliate, and also a NAWLA member.

What is included in the exhibitor package?

Each 10’ x10’ booth will be set with 8’ high green and white backwall drape, 3’ high green side dividers, (1) 6’ x 30’ green draped table, (2) Limerick chairs, (1) wastebasket, and a 7” x 44” one-line identification sign. One complimentary registration is also included per every 8x10 booth space purchased. Additional registrations will be full price.

How do I find my vendor code?

Reach out to registration@nawla.org if you need confirmation on your vendor code.

How much does it cost to exhibit?

The exhibit space rental charge is $1,795 for a 10' x 10' booth space at a member rate. The balance of the booth space is due with the contract. Please note: Booth space fees will increase to $1,995 after July 12, 2019.

What are the show floor hours?

The show floor will be open Thursday, October 17th from 1:30 p.m. – 5:30 p.m. and Friday, October 18th from 9:00 a.m. – 1:00 p.m.

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Education

Who will be speaking at the 2019 Traders Market?

Stay tuned - More details to come!

What topics will be discussed in the Learning Lounges?

Learning Lounges are quick-hit education sessions on the tradeshow floor focusing on hot industry topics. Stay tuned for a detailed learning lounge schedule soon!

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On-Site Logistics

What are the hours for on-site registration?

Registration will be open:
Wednesday, October 16 – 12:00 p.m. – 6:30 p.m.
Thursday, October 17 – 7:00 a.m. – 6:30 p.m.
Friday, October 18 – 8:30 a.m. – 11:30 a.m.

When will I receive my badge for Traders Market?

You will receive your badge upon check-in on-site. Badges are not transferable and will be confiscated if worn by someone other than the person to whom issued. Registration will be located in Hall 4 West of the H.B. Gonzalez Convention Center.

Will wireless access be available at the Henry B. Gonzalez Convention Center?

Yes, complimentary WiFi will be available in the Henry B. Gonzalez Convention Center.

What is the attire for Traders Market?

The suggested dress code for the conference is business casual. You can expect an average daytime high temperature of 83°F and a low of 62°F at this time of year in San Antonio. We do recommend a light sweater or jacket at the convention center as meeting rooms can be cold.

Can I get into Traders Market without a badge?

No, you are required to wear your badge at all times in order to gain access to Traders Market. If you lose your conference badge you will be required to have a new badge printed. Badges are not transferable and will be confiscated if worn by someone other than the person to whom issued.

What if I have a special dietary requirement or food allergy?

During the registration process, you have the opportunity to alert us of any special dietary requirements or food allergies. If you have already registered, you can still access your registration and edit your information.
Visit the Traders Market registration record page here. Type in your e-mail address and registrant ID or confirmation code to access and edit your registration.

Do you offer any activities for guests and spouses?

There are no activities specifically for guests and spouses, although they are invited to attend the evening receptions if they are a registered guest. There are also numerous activities and attractions available throughout San Antonio. For information on all that the San Antonio area has to offer, see Visit San Antonio.

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Marketing

How do I download the NAWLA Mobile App?

Search "NAWLA" in the App Store (for Apple devices) or Google Play (for Android devices). Once downloaded you can begin to use the app and stay connected with NAWLA. To access event-specific apps, click on “Events” in the bottom navigation and then select and download the event app you’re looking for. You can find more information on the app here.

Already have the app downloaded from Traders Market 2018? To access the year round features and other events, click the "Exit to NAWLA App” icon in the bottom of the 2018 Traders Market app dashboard. This will exit the event and all you to enjoy the features of the year round app and access other event-specific apps such as Traders Market 2019.

Is NAWLA active on social media?

Yes! NAWLA has Facebook, Twitter and LinkedIn where we regularly post association updates, industry news, details about upcoming events and more! Connect with NAWLA and other NAWLA members to expand your network.

How can I begin receiving emails from NAWLA?

To begin receiving emails from NAWLA about upcoming events, association updates and industry news, email info@nawla.org with the subject line “Sign Me Up” to be added to our email list.

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Membership

Do you have to be a NAWLA member to attend Traders Market?

Yes, in order to register for and attend Traders Market, you must be an employee of a current NAWLA member company. Please call 800.527.8258 or email info@nawla.org if you have any questions regarding your membership.

How do I become a member?

You can fill out an application online here or download an application by clicking here. Please call 800.527.8258 or email info@nawla.org if you have any questions regarding the membership process.

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